Frequently Asked Questions
What are the hours of operation?
Walk-in: 9:00 am – 4:30 pm Monday through Friday
Telephone: 9:00 am – 4:30 pm Monday through Friday
You may call us at 1.800.793.2323 or 1.610.876.8181 between 9:00 am and 4:30 pm Monday through Friday.
Emergency Calls – 24 hours per day.
Our 24-hour phone number is: 1.610.876.8181 or 1.800.793.2323
Why does Chester Water require a security deposit?
In case a customer fails to pay their water bill.
How come my water has been turned off?
The water may not be on due to the fact that there may be a water main break in your area or because of non-payment of your water or wastewater bill.
Why is my water bill so high?
There may be a leak. CWA will first check your account to see the consumption history and a meter serviceman will be scheduled to inspect your home for possible leaks. You may be using more water than you think. The average household uses about 5400 gallons per month, or 180 gallons per day. If your water consumption seems too high, you can call our Customer Service Department for assistance.
How do I get my water meter read?
A meter serviceman will be sent to your home to read your meter. Call Customer Service at (800) 793-2323 or (610) 876-8181 to arrange to have your meter read.
I am a landlord. Have my tenants paid their water bill?
CWA will notify the landlord if the tenant has failed to pay their water bill. If the tenant has not paid their water bill, the landlord is responsible to pay it.
I see water bubbling in the street. What should I do?
There may be a water main leak. Please call our Customer Service Department and report any possible leaks.
Water is leaking in my basement. What should I do?
You may have a water service leak. Please call our Customer Service Department and report any possible leaks.
I am having financial difficulties. Can I make arrangements for a payment plan?
Yes. Call our Customer Service Department for details.
I have high/low water pressure. What can I do?
Call our Customer Service Department. Someone will be scheduled to visit your home to check this pressure problem.
P.O. Box 467
Chester, PA 19016
Bill Pay Address
Chester Water Authority
P. O. Box 71346
Philadelphia, PA 19176-1346
Chester Office Address
415 Welsh Street
Chester, PA 19013
Kennett Square Office Address
148 West State Street, Suite 101
Kennett Square, PA 19348