Providing clean, affordable, public water since 1939!

Chester City Location

415 Welsh Street
Chester, PA 19013

Kennett Square Location

148 West State Street, Suite 101
Kennett Square, PA 19348

Open Hours

Mon – Fri : 8:30AM – 4:30PM
No Walk-ins • Appt Only
24/7 for Emergency: 610-876-8181

News

Preparing your water lines for cold weather

Dec 10, 2025 | Announcements

The coldest days of winter are upon us and that means freezing temperatures that can affect your water supply. Taking a few simple precautions now can make all the difference in preventing your pipes from freezing and possibly bursting. Chester Water Authority recommends that you take the followng steps today to help safeguard your water supply.

  • Disconnect all hoses from outside faucets.
  • Eliminate drafts. Check around the home for areas where water supply lines are located in unheated areas and take measures to prevent the flow of cold air in these areas.
  •  Insulate or wrap all pipes and faucets in unheated areas (especially in your crawlspace, garage, or under an open porch or in a cabinet against an uninsulated outside wall).
  •  Check now to find your master water shutoff valve so you can turn it off if a pipe leaks.

If you have had problems in the past when the temperature becomes severely cold, just let the water run about half the diameter of a wooden pencil continuously in the affected pipe. This may save you a lot of trouble and will keep your water pipe from freezing.

If your water pipes do freeze, never try to thaw a pipe with an open flame or torch. If you pipes do freeze, contact our Customer Service Department at 610.876.8181 or 1.800.793.2323.

Make sure you have the telephone number of a reliable plumber.

For your convenience

Phone Payment System

855-748-8522

Pay your water bill or obtain your account balance and due date by telephone 24 hours a day, 7 days a week. Our automated phone payment system accepts Visa, MasterCard and e-checks.

The vendor charges a $2.75 convenience fee to process a payment.

Paying your bill is as EASY as 1,2,3,…….

  1. 1. Enter your Customer Number
  2. 2. Enter your Account Number
  3. 3. Enter your payment information.
Open Hours:
Mon – Fri
8:30AM – 4:30PM
No Walk-ins • Appt Only

24/7 for Emergency:
610-876-8181