Providing clean, affordable, public water since 1939!

Chester City Location

415 Welsh Street
Chester, PA 19013

Kennett Square Location

148 West State Street, Suite 101
Kennett Square, PA 19348

Open Hours

Mon – Fri : 8:30AM – 4:30PM
No Walk-ins • Appt Only
24/7 for Emergency: 610-876-8181

Non-Discrimination Statement

CWA is committed to providing equal opportunity without discrimination.

Our Commitment to You

Non-Discrimination Statement

The Chester Water Authority (CWA) is committed to ensuring that no person is excluded from participation in, denied the benefits of, or subjected to discrimination on the basis of race, color, national origin, sex, age, disability, or any other protected status under any federally assisted program or activity administered by our organization and in our programs and activities.

This commitment extends to all employees, clients, customers, and partners of CWA, as well as to the public with whom we interact. We do not discriminate in employment practices, policies, services, or activities, and we take affirmative action to ensure equal opportunity in all aspects of our operations.

CWA is dedicated to fostering a diverse, inclusive, and welcoming environment for all individuals and does not tolerate discrimination, harassment, or retaliation against anyone for exercising their rights or reporting discrimination.

If you believe you have been subjected to discrimination under a program or activity that receives federal financial assistance through CWA, please contact:
Verniece Jackson, Human Resources Assistant
415 Welsh Street, Chester, PA 19013
610-876-8185 •

Additionally, you may also file a complaint directly with the appropriate federal agency that provides funding to CWA. Please refer to 40 CFR Part 7 for more information on your rights and the procedures for filing a complaint.

CWA will make every effort to promptly and thoroughly investigate any complaint of discrimination and take appropriate corrective action as necessary. We are committed to promoting diversity, equity, and inclusion and to ensuring that all individuals have equal access to our programs, services, and employment opportunities.

This statement is in accordance with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, and other applicable federal laws and regulations.

CWA affirms its commitment to providing equal opportunity and non-discrimination and will disseminate this statement widely to ensure awareness and compliance.


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For your convenience

Phone Payment System


Pay your water bill or obtain your account balance and due date by telephone 24 hours a day, 7 days a week. Our automated phone payment system accepts Visa, MasterCard and e-checks.

The vendor charges a $2.75 convenience fee to process a payment.

Paying your bill is as EASY as 1,2,3,…….

  1. 1. Enter your Customer Number
  2. 2. Enter your Account Number
  3. 3. Enter your payment information.
Open Hours:
Mon – Fri
8:30AM – 4:30PM
No Walk-ins • Appt Only

24/7 for Emergency: