Providing clean, affordable, public water since 1939!

Chester City Location

415 Welsh Street
Chester, PA 19013

Kennett Square Location

148 West State Street, Suite 101
Kennett Square, PA 19348

Open Hours

Mon – Fri : 8:30AM – 4:30PM
No Walk-ins • Appt Only
24/7 for Emergency: 610-876-8181

News

How long does a boil water advisory last until it can be lifted?

Mar 29, 2026 | Announcements

According to PA Department of Environmental Protection (DEP) guidelines, water samples must be collected to test for bacteria in the distribution system. The first samples are taken on the day when the issue (e.g. main break) has been corrected, and then another set of samples are taken in the next 24 hours. Two consecutive days of “clean” test results are required before DEP will allow the advisory to be lifted. (The process takes 18-24 hours for test results to come back from the laboratory, so final lab results to lift an advisory can take several days after the event.)

You will be notified when the corrective actions have been completed and you no longer need to boil your water.

For your convenience

Phone Payment System

855-748-8522

Pay your water bill or obtain your account balance and due date by telephone 24 hours a day, 7 days a week. Our automated phone payment system accepts Visa, MasterCard and e-checks.

The vendor charges a $2.75 convenience fee to process a payment.

Paying your bill is as EASY as 1,2,3,…….

  1. 1. Enter your Customer Number
  2. 2. Enter your Account Number
  3. 3. Enter your payment information.
Open Hours:
Mon – Fri
8:30AM – 4:30PM
No Walk-ins • Appt Only

24/7 for Emergency:
610-876-8181