Providing clean, affordable, public water since 1939!

Chester City Location

415 Welsh Street
Chester, PA 19013

Kennett Square Location

148 West State Street, Suite 101
Kennett Square, PA 19348

Open Hours

Mon – Fri : 8:30AM – 4:30PM
No Walk-ins • Appt Only
24/7 for Emergency: 610-876-8181


Ensuring Safe Water: Join Chester Water Authority’s Call to Action

Apr 3, 2024 | Uncategorized

Chester Water Authority (CWA) understands the great responsibility we have to the community we serve—safe, quality water is life. CWA leads by example, championing transparency, collaboration, and innovation to protect what matters most—your health, safety, and well-being. The pipes beneath our feet play a critical role in the safety, quality, and even taste of the water you use and consume everyday. The water service line is a vital, but often overlooked, component. Water service lines serve as the water access point connecting homes and buildings to the main water supply in the streets. Yet, what materials comprise these service lines can significantly impact water safety.

Water service lines are installed by the builder and the responsibility of the homeowner or building owner. You might be asking yourself, “Who is responsible for my plumbing?” That is a question that often arises when considering water service lines. And it becomes confusing when these pipes are buried beneath the ground. The following sketches depict typical water service line layouts to clarify those roles.

Water Meter Outside:

Water Meter Inside:

Your home’s or building’s water service lines or plumbing materials can be made of various materials, including lead, copper, galvanized metal, or plastic. With health concerns surrounding lead and copper contamination, the U.S. Environmental Protection Agency (EPA) has mandated a comprehensive assessment to identify all lead service lines by October 2024, under its Lead and Copper Rule Revision. From stomach discomfort to severe brain damage, exposure to lead and copper contaminants can pose a range of health risks.

In 1991, EPA implemented regulations to address lead and copper levels in drinking water. If lead concentrations surpass the action level of 15 parts per billion, or if copper concentrations exceed 1.3 parts per million in over 10% of ratepayer taps sampled, water systems are mandated to take additional measures to control corrosion. Exceeding the action level for lead triggers a series of actions, including public notification about health protection measures and potential replacement of lead water service lines under the system’s control. These regulations are crucial for safeguarding public health and ensuring the delivery of safe drinking water to our communities and those across the nation.

“How can we determine what materials are in our ratepayers’ plumbing?” This is where you come in. Keep reading! 

Chester Water Authority (CWA) was established in 1939. First made of wood and then concrete, CWA’s water mains are and have always been 100% lead-free. However, our pursuit of water safety doesn’t end there. As part of the EPA’s Lead and Copper Rule Revision, CWA is embarking on a comprehensive water service line study to determine the materials used in the water service lines in the homes and buildings of our ratepayers. 

“Our dedication to water safety extends beyond compliance; it’s ingrained in our organization’s culture,” remarks Noel Brandon, Chairperson of the CWA Board. “By engaging our ratepayers in this study, we’re fostering a collaborative effort to safeguard our water supply for generations to come.”

Here’s how you can participate in the study to ensure your safety and the safety of your community:

  • All ratepayers are welcomed to join the effort TODAY: At CWA, we’re committed to exceeding expectations. We invite all ratepayers to participate in this crucial initiative. Click the link provided to complete a brief survey, aiding in the identification of water service line materials in your residence or business.
  • Keep an eye out for our postcards: CWA will be reaching out to up to 5% of our ratepayers via postcards. If you’re among the lucky recipients, follow the instructions provided. Contact us, and our CWA service workers will conduct an on-site inspection to verify the materials of your water lines directly.

Here is the best part, we will be sharing the data directly with you! As data accumulates across our service area, CWA will develop an interactive map. This resource will empower you to learn more about water service line materials, fostering awareness and informed decision-making for homeowners and local governments alike. The map will be enacted once enough data has been accumulated across the service area.

“Together, we’re not just ensuring clean, affordable and safe water; we’re shaping a future where water safety is paramount,” concludes Brandon. “Join us in this endeavor, and let’s pave the way for a healthier, more resilient community.”

Join the list

We would love to hear from you

For your convenience

Phone Payment System


Pay your water bill or obtain your account balance and due date by telephone 24 hours a day, 7 days a week. Our automated phone payment system accepts Visa, MasterCard and e-checks.

The vendor charges a $2.75 convenience fee to process a payment.

Paying your bill is as EASY as 1,2,3,…….

  1. 1. Enter your Customer Number
  2. 2. Enter your Account Number
  3. 3. Enter your payment information.
Open Hours:
Mon – Fri
8:30AM – 4:30PM
No Walk-ins • Appt Only

24/7 for Emergency: