Providing clean, affordable, public water since 1939!

Chester City Location

415 Welsh Street
Chester, PA 19013

Kennett Square Location

148 West State Street, Suite 101
Kennett Square, PA 19348

Open Hours

Mon – Fri : 8:30AM – 4:30PM
No Walk-ins • Appt Only
24/7 for Emergency: 610-876-8181


CWA Customer Portal to Undergo Maintenance

Jan 12, 2024 | Announcements

January 10, 2024:  Please be advised that CWA’s customer portal will be undergoing routine system maintenance on Friday, January 12, 2024, beginning at 4:30 p.m. and extending through the early part of the holiday weekend. During this time, customers who traditionally go to the CWA website and click on the “MY CWA PORTAL” will be unable to access their account and/or pay their bill and will see a message that the portal is presently undergoing system maintenance.

Once system maintenance has been completed, we will provide an update on our website that the portal has been restored and is once again available for use by our customers. Thank you for your patience during this brief time period.

CIS System Maintenance – 1.10.24


Join the list

We would love to hear from you

For your convenience

Phone Payment System


Pay your water bill or obtain your account balance and due date by telephone 24 hours a day, 7 days a week. Our automated phone payment system accepts Visa, MasterCard and e-checks.

The vendor charges a $2.75 convenience fee to process a payment.

Paying your bill is as EASY as 1,2,3,…….

  1. 1. Enter your Customer Number
  2. 2. Enter your Account Number
  3. 3. Enter your payment information.
Open Hours:
Mon – Fri
8:30AM – 4:30PM
No Walk-ins • Appt Only

24/7 for Emergency: