Providing clean, affordable, public water since 1939!

Chester City Location

415 Welsh Street
Chester, PA 19013

Kennett Square Location

148 West State Street, Suite 101
Kennett Square, PA 19348

Open Hours

Mon – Fri : 8:30AM – 4:30PM
No Walk-ins • Appt Only
24/7 for Emergency: 610-876-8181




CWA Board Chair Testifies at PA Senate Hearing

We are thankful to our board Chair, Noel Brandon, for testifying in front of members of the PA Senate yesterday at a hearing titled: Reining in Water Rates: The Unintended Consequences of Act 12 of 2016. Thank you to other board members, Leonard J. Rivera, Secretary,...

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CWA Customer Portal to Undergo Maintenance

January 10, 2024:  Please be advised that CWA’s customer portal will be undergoing routine system maintenance on Friday, January 12, 2024, beginning at 4:30 p.m. and extending through the early part of the holiday weekend. During this time, customers who traditionally...

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Chester Water Authority Announces New Executive Manager, Celebrates One-Year Anniversary of Award-Winning, Affordable Water Under Minority Majority Board

Chester Water Authority (CWA) is proud to commemorate the one-year anniversary of its groundbreaking minority majority board, a milestone that coincides with the organization’s continued commitment to providing award-winning, affordable public water services to its over 200,000 residents and businesses in Chester County, Delaware County, and the City of Chester. 

In November 2022, a new CWA board was appointed with a majority composed of individuals from underrepresented backgrounds (6 of the 9 board members), a decision that has proven instrumental in steering the organization toward inclusivity, equity and innovation. This diverse board has been invaluable in contributing to CWA’s mission of ensuring affordable public water is accessible for all residents, taking into consideration the special needs of ratepayers of color.  

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The Low Income Household Water Assistance Program (LIHWAP) EXTENDED to August 18th!


  1. Income at/below 150% FPL (Federal Poverty Level)
  2. Past due water or wastewater bill, termination notice, or service is off
  3. Responsible for paying water or wastewater
    • Renters are eligible if:
      1.  they are responsible for the water or wastewater service and
      2. the account with the utility is past due – even if the bill is in the landlord’s name.
    • No direct grants to landlords
  4. No prior grant for the same service (water/wastewater)
  5. Water/wastewater provider has agreed to participate

Grants up to $2,500 for water and $2,500 for wastewater to pay past due debts.

Program application recently extended until  August 18.


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Public Notice: Reports of Taste Issues

CWA is aware that some of our customers are experiencing taste and/or odor in their water. We want to assure you that this does not pose a public health risk. The issue is naturally occurring and present in many surface waters, including ours. The issue may occur from...

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Hydrant Flushing!

Chester Water Authority (CWA) is conducting routine maintenance on our water distribution system. CWA personnel will be flushing the water system by opening fire hydrants. Please note that all hydrant flushing will be performed during nighttime hours. All personnel will be in CWA uniforms and company marked vehicles. You may experience some discoloration of your water. If so, simply run your cold water for a couple of minutes and this should solve the problem. Beginning July 9, 2023 through the remainder of July, CWA will be flushing hydrants in the following municipalities: Aston Township, Bethel Township, and Concord Township. If you have any questions, please call our Customer Service Department at (610) 876-8181 or (800) 793-2323.

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CHESTER, PA – On June 15, 2023, the Pennsylvania Department of Environmental Protection (DEP) declared a drought watch for the entire Commonwealth of Pennsylvania. While not required, residents and businesses are encouraged to voluntarily conserve water by reducing their nonessential water use. Specifically, residents are asked to reduce their water usage by 5 to 10% through voluntary conservation efforts which equates to an average reduction of three (3) to six (6) gallons of water per day.

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For your convenience

Phone Payment System


Pay your water bill or obtain your account balance and due date by telephone 24 hours a day, 7 days a week. Our automated phone payment system accepts Visa, MasterCard and e-checks.

The vendor charges a $2.75 convenience fee to process a payment.

Paying your bill is as EASY as 1,2,3,…….

  1. 1. Enter your Customer Number
  2. 2. Enter your Account Number
  3. 3. Enter your payment information.
Open Hours:
Mon – Fri
8:30AM – 4:30PM
No Walk-ins • Appt Only

24/7 for Emergency: