Providing clean, affordable, public water since 1939!

Chester City Location

415 Welsh Street
Chester, PA 19013

Kennett Square Location

148 West State Street, Suite 101
Kennett Square, PA 19348

Open Hours

Mon – Fri : 8:30AM – 4:30PM
No Walk-ins • Appt Only
24/7 for Emergency: 610-876-8181




The Low Income Household Water Assistance Program (LIHWAP) EXTENDED to August 18th!


  1. Income at/below 150% FPL (Federal Poverty Level)
  2. Past due water or wastewater bill, termination notice, or service is off
  3. Responsible for paying water or wastewater
    • Renters are eligible if:
      1.  they are responsible for the water or wastewater service and
      2. the account with the utility is past due – even if the bill is in the landlord’s name.
    • No direct grants to landlords
  4. No prior grant for the same service (water/wastewater)
  5. Water/wastewater provider has agreed to participate

Grants up to $2,500 for water and $2,500 for wastewater to pay past due debts.

Program application recently extended until  August 18.


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Public Notice: Reports of Taste Issues

CWA is aware that some of our customers are experiencing taste and/or odor in their water. We want to assure you that this does not pose a public health risk. The issue is naturally occurring and present in many surface waters, including ours. The issue may occur from...

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Hydrant Flushing!

Chester Water Authority (CWA) is conducting routine maintenance on our water distribution system. CWA personnel will be flushing the water system by opening fire hydrants. Please note that all hydrant flushing will be performed during nighttime hours. All personnel will be in CWA uniforms and company marked vehicles. You may experience some discoloration of your water. If so, simply run your cold water for a couple of minutes and this should solve the problem. Beginning July 9, 2023 through the remainder of July, CWA will be flushing hydrants in the following municipalities: Aston Township, Bethel Township, and Concord Township. If you have any questions, please call our Customer Service Department at (610) 876-8181 or (800) 793-2323.

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CHESTER, PA – On June 15, 2023, the Pennsylvania Department of Environmental Protection (DEP) declared a drought watch for the entire Commonwealth of Pennsylvania. While not required, residents and businesses are encouraged to voluntarily conserve water by reducing their nonessential water use. Specifically, residents are asked to reduce their water usage by 5 to 10% through voluntary conservation efforts which equates to an average reduction of three (3) to six (6) gallons of water per day.

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Precipitation in the CWA service area has been abnormally low so far this year compared to historical norms. CWA customers should be assured that we constantly monitor our water sources to ensure there is no impact on our ability to provide clean and affordable...

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Public Water Independence Day 2023

Come celebrate 6 YEARS since CWA’s board voted unanimously to reject Aqua’s offer of $320M to buy the Authority. The board has been fighting tirelessly against a hostile takeover ever since. DOWNLOAD FLYER.

Saturday, June 3, 12-5

Octoraro Reservoir

Fishing Headquarters/Boat Launch:
212 Spruce Grove Rd, Kirkwood, PA, 17536
A beautiful day on the lake!

  • Free Food
  • Free Boat and Kayak Rentals
  • Free Busing from Chester City and Delco
  • Free Kiddie Fishing Pond with Prizes
  • Tour of the Dam and Treatment Plant
  • Speakers
  • Cool CWA Swag
  • Learn about where your water comes from!
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CWA customers are advised that the recent advisory put out by the Philadelphia Water Department to utilize bottled water as a result of a chemical spill into a tributary of the Delaware River DOES NOT impact CWA customers.  The source of CWA’s raw water supply is from the Octoraro Reservoir located in Chester/Lancaster County and the Susquehanna River in Lancaster County, not the Delaware River, so this chemical spill has no impact on CWA.  CWA customers should feel confident that their drinking water continues to be of high quality and meets or exceeds all federal and state regulations.

If you would like further information about the Philadelphia Water Department and this matter, please visit their website at

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For your convenience

Phone Payment System


Pay your water bill or obtain your account balance and due date by telephone 24 hours a day, 7 days a week. Our automated phone payment system accepts Visa, MasterCard and e-checks.

The vendor charges a $2.75 convenience fee to process a payment.

Paying your bill is as EASY as 1,2,3,…….

  1. 1. Enter your Customer Number
  2. 2. Enter your Account Number
  3. 3. Enter your payment information.
Open Hours:
Mon – Fri
8:30AM – 4:30PM
No Walk-ins • Appt Only

24/7 for Emergency: